Customer satisfaction survey
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A4TRADUCTION, a particularly reliable translation agency, covering virtually all language combinations, all industries and all areas of expertise (legal, technical, medical translations...)
Overview of the last survey conducted between 15 and 30 October.
- Exceptional levels of customer satisfaction :
Over the five key areas (quality, rates, timeliness, weekly update on translation projects, quality of the sales relationship) the lowest mark is 14/20, the highest reaches 20/20.
100% of the interviewed customers would recommend A4TRADUCTION both to business partners and friends.
- An encouraging appreciation on each of the following five key areas:
- Quality: 16.7
- Rates: 16.7
- Timeliness: 17.8
- Weekly update: 19.3
- Quality of the sales relationship: 17.6
We warmly thank all our customers for their time as well as for their acknowledgment.
As most of us know, references in the world of professional translations are mere name-dropping, unless you take the time to check the references very thoroughly. However we believe that such a survey is the best of references.
This survey reflects quite well the objective of A4TRADUCTION: To be identified as a the punctual, reliable and cost-effective translation agency.
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